Refund & Cancellation Policy
- Cancel within 5 business days of paying for a full refund, no questions asked.
- If we don't deliver within 14 days of payment, you get a full refund.
- After delivery, we fix defects free of charge; refunds are limited to defects we cannot fix.
- No monthly fees, so there is nothing to cancel after handover.
1. What you are buying
The Website Revamp is a once-off service: a new homepage design built from your existing site's content, shown to you as a live preview before you pay. On payment of R2,499 (South African rand, VAT not applicable unless stated on your invoice) we finalise the site, include two rounds of revisions, and hand over the finished website files or install them on your existing hosting. There are no monthly fees, retainers or automatic renewals.
2. Cooling-off period (5 business days)
Because we first contact most clients by email, the Consumer Protection Act 68 of 2008 gives you the right to cancel a transaction that resulted from direct marketing within 5 business days after payment, without penalty. To exercise it, email hello@yazimedia.com with your business name and payment reference. We refund the full amount within 15 business days of your notice.
3. Cancelling after the cooling-off period
- Before we start revisions or handover: full refund.
- After revision work has started but before handover: we refund the amount paid less a reasonable charge for work already done, capped at 50% of the price. We will tell you the exact figure before processing.
- After handover (files delivered or installed on your hosting): the service has been performed and is not refundable, except as set out in section 5.
4. If we fail to deliver
If we have not delivered your finished website within 14 calendar days of payment (or a later date you agreed to in writing), you may cancel and receive a full refund. Delays caused by waiting on content, hosting access or feedback from you extend this period by the same number of days.
5. Defects after delivery
If the delivered website is materially different from the preview you approved, or does not work as described, tell us within 6 months of delivery. We will repair it free of charge. If we cannot repair it within a reasonable time, we will replace it or refund the price, at your choice, as required by sections 55 and 56 of the Consumer Protection Act. Changes of preference (new colours, layout or copy beyond the two included revision rounds), problems caused by third-party hosting, domains or later edits by others are not defects.
6. Revisions and extra work
Two rounds of revisions are included. A third round, if you ask for one, is quoted separately (typically R450) and is refundable only if the work has not started.
7. How refunds are paid
Refunds are made to the original payment method through Paystack (card or EFT) within 10 business days of approval, and in any event within the periods the Consumer Protection Act requires. Paystack's transaction fees are not deducted from your refund. If the original method is no longer available, we will pay by EFT to a bank account in the name of the paying business.
8. How to request a refund or cancellation
Email hello@yazimedia.com with your business name, the payment reference from your Paystack receipt, and (for defects) a short description. We acknowledge every request within 2 business days and confirm the outcome within 5 business days.
9. Your statutory rights
Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act 25 of 2002. If any part of this policy is less favourable to you than the law requires, the law applies.
10. Who we are
Afri Yazi Media (Pty) Ltd, Cape Town, South Africa · hello@yazimedia.com · yazimedia.net. We may update this policy; the version published at yazimedia.net/refund-policy/ at the time of your payment applies to your order.